Our Commitment to Your Satisfaction
At Cinereplicas Shop, we’re passionate pop culture enthusiasts just like you, and we understand how important it is to love the merchandise you receive. While we strive to deliver perfect products that bring your favorite stories to life, we know that sometimes returns or exchanges are necessary. This policy outlines our straightforward process to ensure your complete satisfaction.
Return & Exchange Eligibility
We accept returns and exchanges for most items within 15 days of your receipt date, provided the following conditions are met:
- Items must be in original, unworn, and unused condition
- All original tags and packaging must be intact
- Items must be in resalable condition
- Proof of purchase (order number) is required
Non-Returnable Items
To ensure the health and safety of all our customers, the following items cannot be returned or exchanged:
- Bakeware & Bento Boxes (for hygiene reasons)
- Birthday Candles (single-use consumable item)
- Personalized or custom-made items
- Items that have been worn, washed, or used
- Products without original tags or packaging
Return & Exchange Process
Step 1: Submit Your Request
Within 15 days of receiving your order, email us at [email protected] with the following information:
Return/Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Content:
Hello Cinereplicas Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number] Order Date: [Date of Order] Item(s) to Return/Exchange: [Product Name(s)] Reason for Return/Exchange: [Please describe the reason] Preferred Resolution: [Refund / Exchange for (specific product)]
I confirm that the item(s) are in original condition with all tags and packaging intact.
Thank you,
[Your Full Name]
Step 2: Receive Authorization & Instructions
Within 2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and detailed return shipping instructions.
Step 3: Ship Your Return
Package the item(s) securely in their original packaging, include the RMA number visibly on the package, and ship to:
Cinereplicas Shop Returns
4365 Romrog Way
RUSH, US 14543
RMA: [Your assigned RMA number]
Step 4: Processing & Resolution
Once we receive your return, we’ll inspect the items and process your request within 3-5 business days.
Refund Information
Refund Timeline
- Credit Card Payments (Visa, MasterCard, JCB): 5-10 business days after we process your return
- PayPal Payments: 3-5 business days after we process your return
What’s Refunded
- Full cost of returned item(s)
- Original shipping fees for defective or incorrect items
What’s Not Refunded
- Return shipping costs (unless we made an error)
- Original shipping fees on non-defective returns
Exchange Process
For exchanges, we’ll ship your replacement item once we receive and inspect your return. If the exchanged item costs more, we’ll invoice you for the difference. If it costs less, we’ll refund the difference.
International Returns
As we serve customers worldwide, international returns follow the same process. Customers are responsible for return shipping costs and any customs fees. We recommend using a trackable shipping service for international returns.
Damaged or Defective Items
If you receive a damaged or defective item, contact us within 7 days of delivery. We’ll arrange a prepaid return label and expedite your replacement at no additional cost.
Need Help?
Our pop culture-loving customer service team is here to help!
Email: [email protected]
Response Time: Within 24-48 hours
Address: 4365 Romrog Way, RUSH, US 14543
We’re committed to making your Cinereplicas experience as magical as the stories that inspire our products!